1. Order Processing

Orders are prepared after payment has been successfully authorized and order information has been reviewed.

During preparation, our team may confirm product availability, order details, packaging requirements, and delivery information.

Order processing time is separate from the carrier transit period.

Processing may take slightly longer during promotional events, public holidays, inventory checks, high order volumes, or other unexpected circumstances.

2. Product Packaging

NESTOVN understands that lifestyle products require careful packaging to help protect their appearance, structure, and condition during transportation.

Orders may be prepared with protective materials based on product format, materials, product structure, and shipping requirements.

Products such as home bar accessories, wine displays, watch organizers, and storage items may receive suitable protection depending on their size, shape, and fragility.

Packaging methods may vary according to product type, order size, destination, and carrier requirements.

3. Estimated Delivery Time

Delivery time may vary depending on several factors, including:

• Destination country, region, and postal area
• Product availability and order preparation
• Carrier collection and sorting schedules
• Transit conditions and delivery network activity
• Weather conditions and public holidays
• Customs clearance or local inspection procedures
• Other circumstances outside our reasonable control

Estimated delivery information may be shown during checkout or included in order and shipping notifications.

Delivery estimates are provided for general guidance and do not represent guaranteed arrival dates.

4. Dispatch Confirmation And Tracking

Once your order has been dispatched, we may send a shipping confirmation email with tracking information when available.

You can use the tracking details provided by the carrier to review shipment progress and delivery updates.

Tracking information may take some time to become active after the shipping label is created or the parcel is collected.

If you have questions about your shipment, please contact us with your order number.

5. Delivery Information Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully review:

• Recipient’s full name
• Complete delivery address
• Apartment, unit, or building information where applicable
• Correct city, state, province, and postal code
• Active phone number and email address

NESTOVN may not be responsible for failed delivery attempts, delays, additional charges, or returned parcels caused by incomplete or incorrect information provided by the customer.

6. Address Changes After Ordering

If you need to update your delivery address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist with address changes before the order enters fulfillment or dispatch.

Once an order has been packed, shipped, or transferred to a carrier, address changes may no longer be possible or guaranteed.

Customers should confirm all delivery details before completing checkout.

7. Shipping Delays And Unexpected Events

NESTOVN works with delivery providers and logistics partners to support reliable transportation, but certain delays may occur due to circumstances outside our direct control.

Possible causes may include:

• Carrier network congestion
• High seasonal shipping volumes
• Weather conditions
• Public holidays
• Customs clearance or local inspections
• Address verification requirements
• Transportation disruptions
• Other unexpected logistics events

If a shipment is delayed, our customer support team will provide reasonable assistance based on available tracking information and the circumstances involved.

8. Damaged, Missing, Or Incorrect Orders

If your order arrives damaged, incomplete, incorrect, or visibly affected during delivery, please contact NESTOVN customer support as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• The product name
• Clear photographs of the product
• Photographs of the outer shipping package
• Photographs showing any visible damage
• A clear description of the problem
• A short video where it helps demonstrate the issue

Our team will review the available information and provide an appropriate resolution according to the circumstances and applicable store policies.

9. International Delivery And Customs

NESTOVN may use international ecommerce and delivery networks to serve customers in different markets.

Available delivery methods, shipping routes, and estimated transit times may vary depending on destination, product type, carrier availability, and local regulations.

Depending on the destination, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges required by local authorities.

Customers are also responsible for complying with applicable local import and delivery requirements.

10. Shipping Support

If you have questions about order preparation, delivery status, tracking information, address details, or shipping issues, please contact our customer support team.

Please include your order number in shipping-related messages so that we can locate the relevant order information more efficiently.