1. 30-Day Return Request Period

You may request a return within 30 days after the confirmed delivery date of an eligible order.

Before returning any product, please contact our customer support team:

Our team will review your request, confirm eligibility, and provide the correct return instructions. Please do not send products to an address without prior authorization, as unauthorized returns may experience delays or may not be processed.

2. Return Eligibility

Unless an item arrived damaged, defective, incorrect, incomplete, or is protected by mandatory consumer rights, returned NESTOVN products should generally meet the following requirements:

• Unused and in original or like-new condition
• Free from scratches, stains, marks, impact damage, or customer-caused damage
• All original packaging, accessories, components, and included materials are present
• Product labels and protective materials remain intact where applicable
• The item is safely packed to prevent damage during return transportation
• A valid order confirmation or proof of purchase is provided

These requirements help ensure returned products can be properly inspected and handled.

3. Products That May Not Qualify For Preference-Based Returns

Where permitted by applicable law, certain products may not qualify for returns based solely on change of mind, personal preference, or style selection:

• Products that have been used, modified, or damaged after delivery
• Products with missing original components or packaging
• Items with scratches, stains, dents, or visible signs of use
• Products affected by improper storage or handling
• Customized, personalized, clearance, or final-sale items where applicable
• Gift cards, vouchers, or promotional items not intended for return

4. How To Request A Return

To begin a return request, please contact the NESTOVN customer support team at:

Please include the following information in your message:

• Order number
• Full name and email address used during checkout
• Product name and quantity
• Reason for the return request
• Clear photographs showing the product condition and packaging
• Video evidence when necessary to demonstrate a product issue

After reviewing your request, our team will confirm whether the item is eligible and provide the next steps.

Please do not ship any product before receiving written return instructions from NESTOVN.

5. Damaged, Defective, Or Incorrect Products

Please inspect your order after delivery and contact us as soon as possible if your package contains a product that is:

• Damaged during shipping or handling
• Broken, cracked, or structurally damaged
• Missing important components or included accessories
• Different from the product, style, size, or option ordered
• Defective under normal intended use

To help us review the issue efficiently, please provide:

• Order number
• Photos of the product
• Photos of the outer shipping package
• Shipping label or package information
• A description of the issue
• Video evidence when the issue involves product function or structure

6. Missing Parts, Accessories, Or Packaging

Some NESTOVN products may include accessories, protective materials, components, assembly parts, or additional items depending on the product design.

If any expected part or accessory is missing, please contact our support team before discarding the packaging.

We may request:

• Photos of the shipping box
• Photos of the internal packaging
• Photos of product labels
• Photos showing the received contents
• Order confirmation information

Depending on the situation, NESTOVN may provide a replacement component, replacement product, store credit, refund, or another appropriate solution.

7. Exchanges

Exchange requests depend on product availability, return eligibility, and product condition.

Products that have been used, modified, damaged, or altered after delivery may not qualify for exchange unless the issue is verified as a product defect or fulfillment error.

If the requested product, option, or variation is unavailable, NESTOVN may provide an alternative solution, including:

• Refund
• Replacement option
• Store credit
• Another suitable resolution

8. Return Shipping Costs

For preference-based returns, including change of mind, incorrect selection, or personal preference, customers are generally responsible for return shipping costs where permitted by applicable law.

If NESTOVN confirms that the product was damaged, defective, incomplete, or incorrectly shipped, we may provide an appropriate return shipping solution.

Please contact our support team before arranging a return shipment independently.

9. Return Inspection

After a returned product is received, NESTOVN may inspect the item to confirm its condition and verify whether it meets the applicable return requirements.

The inspection may consider:

• Product condition
• Whether the item has been used or modified
• Whether all included accessories and components are present
• Whether original packaging is included where required
• The reason provided for the return request
• Information submitted during the return review process

If a returned item does not meet the return requirements, we may contact you regarding the available options or return status.

Inspection decisions are made based on the actual condition of the returned product and the information available at the time of review.

10. Refunds

Once a return has been approved and processed, eligible refunds will generally be issued to the original payment method used for the purchase.

The refund processing timeline may depend on:

• Return inspection completion
• Payment provider processing procedures
• Bank or card issuer processing times
• Transaction verification requirements

NESTOVN will provide confirmation once an approved refund has been initiated.

Please note that your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

11. Original Shipping Charges

Unless otherwise required by applicable law, original shipping charges may not be refundable for preference-based returns, including:

• Change of mind
• Personal preference
• Incorrect product selection
• Unsuitable size or style choice

If an order is confirmed to have arrived damaged, defective, incomplete, or incorrect due to a fulfillment issue, shipping-related solutions may be reviewed individually.

The final resolution depends on the specific circumstances of each case.

12. Order Cancellations

If you wish to cancel an order, please contact NESTOVN customer support as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment, packaging, or shipment preparation.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the Return & Refund Policy will apply.

13. Return & Refund Questions

If you have questions about eligibility, return procedures, refund status, damaged products, or order concerns, please contact our customer support team.

For faster assistance, please include:

• Order number
• Product name
• Email address used during checkout
• Detailed description of your request
• Relevant photos or videos when applicable

Contact NESTOVN

If you need assistance regarding returns, refunds, exchanges, damaged products, or order-related questions, please contact our customer support team.

Please include your order number whenever possible to help us locate your purchase information more efficiently.