1. Checkout Security

NESTOVN uses the Shopify ecommerce platform together with approved payment processors and financial service providers to support secure checkout operations.

Payment transactions may be processed through Shopify, payment gateways, card networks, banks, and other participating financial institutions.

We take reasonable steps to support a secure online shopping environment. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

NESTOVN will never ask you to provide your complete card number, CVV, banking password, or similar confidential payment credentials by email.

2. Available Payment Methods

Payment options available for your order will be displayed during the checkout process.

Available payment methods may depend on:

• Your delivery location
• The currency selected at checkout
• Your device and checkout environment
• Payment provider availability
• Order amount and transaction requirements

Only the payment methods displayed as available at the final checkout stage can be used to complete your order.

3. Payment Authorization And Verification

All orders may be subject to payment authorization, transaction verification, and security screening.

Your bank, card issuer, payment provider, or financial institution may:

• Approve or decline a payment
• Request additional identity verification
• Place a temporary authorization hold
• Apply transaction limits
• Require additional security checks

NESTOVN does not control independent decisions made by banks, payment providers, card networks, or other financial institutions.

4. Product Pricing And Order Total

Product prices displayed on nestovn.com represent the current prices shown at the time of browsing.

The final order total may include:

• Product prices
• Shipping charges
• Applicable taxes or local fees
• Other charges clearly presented during checkout

You will have the opportunity to review the complete order total before submitting payment.

NESTOVN may correct pricing errors, update product prices, or change product availability when necessary.

5. Currency And Payment Processing

The currency displayed during checkout may depend on your location, selected currency, payment provider, and other checkout settings.

If your bank account or card uses a different currency, your bank or card issuer may apply currency conversion rates or additional international transaction fees.

NESTOVN does not control exchange rates, foreign transaction fees, or conversion charges applied by independent financial institutions.

6. Failed Or Declined Payments

If a payment cannot be authorized successfully, the order may not be completed or processed.

Common reasons for a declined payment may include:

• Incorrect billing or payment information
• Insufficient available funds
• Bank security restrictions
• Incomplete verification requirements
• Exceeded transaction limits
• Payment provider restrictions

If your payment is declined, please:

• Review the payment information entered
• Confirm billing details with your bank
• Contact your card issuer or payment provider
• Try another available payment method

NESTOVN cannot override payment decisions made by independent banks or payment providers.

7. Duplicate Charges And Billing Concerns

If you believe that you have been charged more than once for the same order, please contact our support team as soon as possible.

Please include:

• Your order number
• Payment or transaction reference details
• Payment date
• Relevant payment confirmation records
• A brief explanation of the issue

Our team will review the available order and payment information and assist with clarification.

8. Discount Codes And Promotions

NESTOVN may offer promotional codes, limited-time discounts, seasonal campaigns, bundle offers, or special product promotions.

Unless a promotion states otherwise:

• Discount codes must be entered during checkout
• Promotional codes may have expiration dates
• Some products or collections may be excluded
• Usage restrictions may apply
• Promotions may not be combined with other offers

The specific terms of each promotion will be presented with the relevant offer.

9. Refund Payments

Approved refunds will be handled according to our applicable return and refund procedures.

Where technically possible, refunds will be issued to the original payment method used for the order.

The time required for a refund to appear may depend on:

• Payment processor processing time
• Bank or card issuer procedures
• Transaction verification requirements
• Your financial institution’s posting schedule

We will provide confirmation when an approved refund has been processed from our side.

10. Taxes And Additional Charges

Taxes, duties, import charges, and other local fees may vary depending on your delivery location and applicable regulations.

Any charges calculated during checkout will be presented before you confirm your payment whenever the information is available.

Customers should carefully review the final order summary before submitting payment.

11. Payment Support

If you have questions about checkout, payment authorization, billing, refunds, or transaction-related issues, please contact our customer support team.

For faster assistance, please include your order number and relevant payment or transaction details.